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Frequently Asked Questions
- Who is eligible to receive an electronic tax statement?
- I have several properties in more than one county. Will I get all of them through e-mail?
- My property is in the name of both me and my wife. Do we both have to sign up?
- I own the property jointly with my mother and she doesn't have an e-mail address. Can we still receive an electronic statement?
- I just received a message asking me to re-authorize my choice for electronic statements. Why?
- I signed up to receive electronic statements, but I did not receive one this year. What happened?
- Can I pay online?
- I pay my taxes through my mortgage company. Can I still sign up?
- Registration
- Confirmation
- Delivery
- Who is eligible to receive an electronic tax statement?
Any property owner is eligible to have their statements sent to them electronically.
- I have several properties in more than one county. Will I get all of them through e-mail?
Yes, you can receive all your bills via e-mail, even if they are in more than one county. In Indiana, property tax statements may only be e-mailed by the county treasurer to taxpayers in counties where the county legislative body (i.e., county commissioners) adopts an authorizing ordinance. For Indiana counties where e-billing is not yet available, we encourage you to submit your e-mail address and the county name for which you would like to receive and e-bill and we will notify you when they become available. In Florida, the tax collector is authorized by state law to send the tax notices electronically to any Florida property owner who has given their express consent to receive their tax notice via e-mail.
- My property is in the name of both me and my wife. Do we both have to sign up?
If there are multiple owners to a single property named on a deed, each person or their authorized representative needs to authorize that one person receive that statement.
- I own the property jointly with my mother and she doesn't have an e-mail address. Can we still receive an electronic statement?
Yes, you are still eligible to receive an electronic statement. If one of the owners does not have an active e-mail account, however, then a paper copy of the form must be submitted to the county treasurer with an additional addendum signed by the other joint owners stating that they authorize you to receive the statement.
- I just received a message asking me to re-authorize my choice for electronic statements. Why?
After you initially sign up to receive the statement, each year you will be required to re-authorize your choice prior to the tax bill mailing deadline. This is a security feature designed to make sure that bills go to a valid e-mail address every year. Approximately 30 days prior to the general mailing date, you will receive an e-mail asking you to verify that you still wish to receive electronic statements. If you do not verify, your property number will be pulled from the e-mail list and you will once again receive paper tax statements through mail.
- I signed up to receive electronic statements, but I did not receive one this year. What happened?
First, please check to make sure that you confirmed your choice by clicking on the link supplied to you when you initially signed up, and that you re-authorized your choice prior to the mailing date. If you did confirm, then check your spam or junk mail folder to make sure that the statement did not arrive there. It is important to note that the county will not waive any late payment penalties for failure to pay on time, if records indicate that an electronic statement was successfully sent to your e-mail address; therefore, if you do not receive a statement within 48 hours of the county's anticipated mailing date, please contact the county for further instructions.
- Can I pay online?
Yes, your county may offer you the option to pay via credit card or electronic check. Please see your electronic statement for more information.
- I pay my taxes through my mortgage company. Can I still sign up?
Yes. By law, all Indiana taxpayers are required to receive a TS-1 tax comparison statement outlining their property taxes and where the money goes. Mortgage companies receive different statements than taxpayers do, and the process is handled separately. Florida residents may receive a bundle of bills including a tangible property bill, a mineral rights bill, and an Ad Valorem (property) tax bill or a property tax installment bill. If a mortgage company is paying your taxes, your tax collector is required to send you an "Information Only" Statement that is a copy of your property tax bill.
- Registration
Registration is a simple process which requires the users to create and account and file applications for the parcels for which they would like an Electronic Property Tax Billing Statement.
- Confirmation
All users will receive a confirmation e-mail 30 days before the property tax billing statement is sent out via e-mail. Within this e-mail, users will need to confirm that their e-mail address and parcel number(s) are current and that they would still like to receive Electronic Property Tax Billing Statements.
- Delivery
Electronic Property Tax Billing Statements are considered to be delivered when the user has opened the e-mail and has viewed the statement(s). In Indiana, if a response to the e-bill indicates the e-mail was not received, a hard copy of the statement through the United States Postal Service will be mailed; additionally, the due date for such a returned statement is the due date indicated in the e-bill. In Florida, if the notice of taxes is sent electronically and returned as undeliverable, a second notice will be mailed through the United States Postal Service; however, the original electronic transmission used with the consent of the property owner is the official mailing and a discount period may not be extended due to a tax bill being returned as undeliverable.